Terms of Service — RunToo: Daily Tasks & Errands

1. Introduction & Agreement to Terms

Welcome to RunToo ("Platform", "Application", "we", "us", or "our"), operated by Future Forbes Pvt Ltd / RunToo Technologies. These Terms of Service ("Terms") govern your access to and use of our mobile application on Google Play and Apple App Store, website (https://runtoo.in), backend APIs, and related on-demand services.

By creating an account, downloading, accessing, or using the RunToo mobile application, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately cease using the platform.

2. Nature of the Platform & Role Definitions

RunToo is a two-sided hyper-local peer-to-peer technology marketplace that connects consumers who need daily tasks and errands fulfilled with verified, independent local community helpers ("Runners" / "Taskers").

Important Clarification: RunToo acts solely as a technology platform connecting Customers and Helpers. RunToo does not directly employ Helpers, nor does it operate as an employer, courier company, or transportation carrier. Helpers act as independent third-party service providers.

2.1 User Roles

Customer: An individual who posts tasks, errands, item pickups, parcel dispatches, or shopping requests.
Helper / Runner: An independent individual who accepts and fulfills errands, deliveries, or physical tasks posted by Customers.

3. Eligibility & Account Security

Age Requirement: You must be at least 18 years of age to register and use RunToo. By accepting these terms, you confirm you are 18 years or older.
Authentication: Accounts are registered via mobile phone number with secure OTP verification (via SMS or WhatsApp) or verified email and password credentials.
Account Integrity: You agree to provide accurate, current, and complete registration information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
One Account Per User: You may not impersonate any person, create multiple accounts for abusive purposes, or use another person's account without explicit permission.

4. Permitted Tasks & Strict Prohibitions

Customers may request legal, everyday errand fulfillment including local grocery pickups, stationary, restaurant food pickups, parcel transport, queue standing, and personal assistance.

4.1 Strictly Prohibited Tasks & Contraband

Users and Helpers must NOT use RunToo to request, purchase, transport, or deliver any of the following:

Illegal narcotics, prescription medications without a valid registered doctor prescription, or controlled substances.
Weapons, firearms, ammunition, fireworks, or hazardous explosives.
Alcohol, tobacco, or nicotine products where prohibited by local law or to minors.
Stolen goods, illegal contraband, or property not legally owned by the Customer.
Hazardous chemicals, flammable substances, or toxic biological materials.
Any illegal activity under Indian Penal Code (IPC), IT Act 2000, or local municipal bylaws.

Helpers retain the absolute right to inspect any package or parcel prior to transport. If a task violates these prohibitions, Helpers are instructed to refuse the task and report the incident immediately via our in-app reporting tools.

5. Pricing, Zero Platform Fee & Payments

Task Pricing: Task payments and delivery tips are agreed upon between the Customer and Helper via our transparent pricing and cost estimator algorithm.
Zero Hidden Commissions: RunToo operates with full pricing transparency. Helper earnings are transferred without hidden commission deductions.
Secure Payment Processing: All digital transactions, deposits, and helper payout disbursements are processed securely through licensed Reserve Bank of India (RBI) compliant payment aggregators (e.g., Razorpay). RunToo does not store raw bank credentials, credit card numbers, or CVVs on its servers.
Settlement Timing: Helper task earnings are accumulated in the secure in-app wallet and settled automatically at the end of each business day to the helper's verified UPI ID or Bank Account via automated IMPS/NEFT transfers.

6. Task Cancellations & Dispute Resolution

We maintain an active dispute arbitration system implemented in our service layer to protect both parties:

Cancellations: A Customer may cancel a task before a Helper has been dispatched or has arrived at the pickup location without penalty. If a Customer cancels after a Helper has arrived or purchased items, the Helper is entitled to compensation for reasonable transit costs.
Disputes: If an errand is disputed (e.g., damaged goods, missing items, or delivery delays), either party may raise a dispute ticket in the app. Our support operations team investigates transaction logs, GPS route history, and receipts to resolve the dispute fairly.

7. Helper Verification & Safety Policy

To foster trust and neighborhood security, Helpers undergo multi-step verification:

Government Identity Verification (Aadhaar / Driving License / PAN check).
Live Selfie & Face Matching.
Active GPS location sharing while an assigned task is underway to ensure real-time progress visibility for Customers.

8. User Account Deletion & Data Rights

In full compliance with Apple App Store Review Guideline 5.1.1(v) and Google Play User Data Policies, users have complete autonomy over their accounts:

Instant Account Deletion: You can permanently delete your RunToo account and erase all associated personal data directly within the mobile application by navigating to Profile → Settings → Delete Account. Upon confirmation, your session is immediately invalidated, and all personal identification records are permanently purged from active databases.

9. Limitation of Liability

To the maximum extent permitted by applicable law, RunToo, Future Forbes Pvt Ltd, its directors, employees, and agents shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from:

Conduct or interactions between Customers and Helpers.
Loss, damage, or delay of items during transit caused by traffic, accidents, or force majeure events.
Any unauthorized access to or alteration of your transmissions or data.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any legal dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Andhra Pradesh, India.

11. Contact & Grievance Redressal

For any questions, legal inquiries, feedback, or grievance reports regarding these Terms of Service, please reach out to our team:

Platform: RunToo: Daily Tasks & Errands
Company: Future Forbes Pvt Ltd / RunToo Technologies
Grievance Officer: Arjun Uddagiri / Gopu Jayasri
Official Email: support@runtoo.in / arjunuddagiri@futureforbes.in
Official Website: https://runtoo.in