1. Introduction
This Privacy Policy explains how RunToo Technologies (Future Forbes Pvt Ltd) collects, uses, shares, and protects your personal information when you use the RunToo mobile app on Android/iOS and website (https://runtoo.in). We are dedicated to ensuring your privacy and being fully transparent regarding data governance.
2. Information We Collect
We only collect information necessary to facilitate on-demand errand matching, payments, and delivery execution:
- Account Information: Full name, phone number, email address, profile photo, and role preference (Customer or Helper).
- Location Data (Foreground & Background):
- For Customers: Pickup and drop-off coordinates entered to dispatch tasks and display nearby available taskers.
- For Helpers / Runners: Precise real-time GPS location while executing an active, accepted task to provide live tracking ETA to the customer and for safety verification. Background location tracking stops immediately once the task is marked completed or canceled.
- Task Data & Chat History: Task titles, errand descriptions, chat messages between Customer and Helper, and delivery proof photos.
- KYC & Verification (Helpers only): Government ID details (Aadhaar / Driving License / PAN) and selfie match for fraud prevention.
- Payment & Payout Data: UPI ID, bank account number, and transaction identifiers. All credit/debit card processing is handled securely by Razorpay. RunToo does not store raw credit card details or CVVs.
3. Device Permissions & Why We Need Them
- Location: Required to locate nearby helpers and show live delivery progress on the map.
- Camera & Photo Library: Required for uploading delivery proof images, receipt photos, KYC documentation, and profile pictures.
- Notifications: Required for immediate alerts when a task is accepted, arrival updates, and in-app chat notifications.
4. How We Use and Share Information
We use your information solely to deliver and improve RunToo services:
- To connect Customers and Helpers in real time.
- To process task payments and disburse helper earnings automatically.
- To provide customer support and arbitrate task disputes.
- Zero Data Selling: We never sell, rent, or trade your personal information or contact details to third-party advertisers or brokers.
5. Account Deletion & Data Erasure (Apple & Google Compliant)
Profile → Settings → Delete Account. Upon your confirmation, all personal identifying records, authentication sessions, and stored profile data are permanently deleted from active production databases within 24 hours.
Alternatively, you may email a deletion request to support@runtoo.in with your registered mobile number, and our support team will execute the deletion immediately.
6. Security & Data Protection
All network communications between the RunToo mobile app, web dashboard, and backend servers are encrypted using modern Transport Layer Security (TLS 1.3 / HTTPS). Sensitive credentials and tokens are hashed using cryptographic salt (SHA-256 / BCrypt).
7. Contact Us & Grievance Officer
If you have any questions or concerns regarding this Privacy Policy or data protection, please contact:
- Data Protection & Grievance Officer: Arjun Uddagiri / Gopu Jayasri
- Company: Future Forbes Pvt Ltd / RunToo Technologies
- Email: support@runtoo.in
- Website: https://runtoo.in